Terms of Service

These Terms of Service (“Terms”) govern access to and use of Avena AI. By creating an account, starting a chat, or otherwise using Avena, you agree to these Terms.

Operator and contact

Avena AI is an adult AI companion service operated by MB Sekmingas pirkimas. Support and legal notices: support@avena-ai.com. Company code and registered office are listed under Legal details, not in this opening.

Agreement to Terms

You must read and agree to these Terms before using Avena. If you do not agree, do not use the service.

Adults only (18+)

Avena is intended only for adults 18 years or older. By using the service you confirm that you are at least 18. We may restrict or terminate access if we reasonably believe this requirement is not met.

What Avena is

Avena provides fictional AI companions for private conversational entertainment and companionship. Companions may support optional romantic or flirty adult themes within product rules. Companions are not real people, partners, employees, or human representatives of Avena.

AI disclosure

You are interacting with an artificial intelligence system. Replies and images are machine-generated. This is disclosed at or before first interaction (including landing and age gate messaging) and in these Terms.

Accounts and security

You are responsible for your account credentials and for activity under your account. Notify us promptly at the support address if you suspect unauthorized access.

Custom companions and user content

You may create custom fictional adult companions and provide text or settings that shape them. You retain rights in content you submit. You grant Avena a limited licence to host, store, process, transmit to processors, transform as needed to operate features, generate outputs, display content back to you, and secure the service. This licence is only as broad as needed to operate Avena for you and is not a perpetual assignment of your content for unrelated commercial exploitation.

AI-generated output

Generated replies and images may be inaccurate, inconsistent, incomplete, or fictional. Except where mandatory law says otherwise, Avena does not claim that you “own” model-provider outputs in every jurisdiction; you may use outputs for personal entertainment as permitted by these Terms and applicable law. Outputs may be labelled as AI-generated where the product shows such labels.

AI limitations — no professional advice

Avena is not therapy, medical care, legal advice, financial advice, or emergency services. Do not rely on companions for factual, medical, legal, financial, or safety-critical decisions. If you are in danger or crisis, contact local emergency services or someone you trust.

Acceptable use

You must not use Avena to: sexualize minors or create underage sexual content; create non-consensual intimate imagery or sexual material about real people without required consent; engage in illegal sexual content; commit fraud, harassment, or unlawful privacy violations; infringe intellectual property; attempt unauthorized access, scrape, or disrupt the service; or otherwise violate law. Companions must remain fictional adults (18+).

Real-person likeness

Do not use Avena to impersonate a real person in a misleading or harmful way, or to generate intimate depictions of a real person without lawful basis and consent where required.

Service changes and availability

We may change, limit, suspend, or discontinue features to operate, improve, or protect the service. Availability is not guaranteed. We may suspend or terminate accounts that breach these Terms or create abuse/security risk.

Intellectual property

Avena’s software, branding, and product materials are owned by the operator or its licensors. These Terms do not transfer ownership of Avena IP to you.

Third-party services

Avena relies on third-party infrastructure (hosting, auth/database, payments, AI providers, image generation, email). Their processing is described in the Privacy Policy.

Paid subscriptions

Avena offers optional monthly paid plans (including Premium and Platinum when shown as available). The current price, billing period, and included usage for each plan are shown before you pay on Pricing and Checkout. Subscriptions renew automatically each billing period until canceled. Taxes may apply as shown at checkout.

Automatic renewal and cancellation

Paid plans renew monthly until you cancel. Signed-in paid users can manage payment methods, view invoices, or cancel from subscription settings (Stripe Customer Portal). Cancellation of auto-renewal typically takes effect at the end of the current billing period — you keep access until that period ends. Cancelling auto-renewal is not the same as exercising a statutory withdrawal right (see below).

Usage allowances and credits

Each plan includes a monthly allowance of successful AI replies and, where shown, custom companion slots and image credits. Exact allowances appear on Pricing/Checkout before purchase. Optional add-ons (such as image credit packs or chat reply top-ups) are sold only when the product shows them as available; their price and quantity are shown before payment.

Statutory withdrawal (distance contracts)

If you are a consumer in the European Union/Lithuania and a statutory right of withdrawal applies to your purchase, you may withdraw within 14 days of concluding the distance contract, subject to applicable exceptions and rules for digital content/services where performance has begun with your prior express request and acknowledgement. Subscription auto-renewal cancellation (period-end) is separate from statutory withdrawal. Use the in-product electronic withdrawal function at /withdraw (also linked from the site footer). After you submit, we send you an acknowledgement email on a durable medium that includes the content of your withdrawal statement, the date, and the time, and you may also download a confirmation file. We record the submission for handling. Submitting withdrawal is not the same as cancel-at-period-end.

Refunds

If a statutory right of withdrawal applies and you withdraw after performance of a digital service or digital content has begun with your prior express request and acknowledgement, we may deduct a proportionate amount corresponding to the service already provided up to the time you informed us of withdrawal. We do not apply a blanket non-refundable policy, and we do not treat every purchase as final in a way that overrides mandatory consumer rights. Account deletion does not by itself create an automatic refund. Refund eligibility otherwise depends on purchase type and applicable law. For billing questions or refund requests, contact support@avena-ai.com. We respond to written consumer complaints with a reasoned reply within 14 days of receipt where required.

Account deletion and subscriptions

If you delete a paid account, Avena cancels the related Stripe subscription immediately before deleting account-owned data. Immediate cancellation on deletion is not an automatic refund and may forfeit remaining paid period access. Prefer cancel-at-period-end from subscription settings if you want access through the paid period without deleting the account.

Mandatory consumer rights

Nothing in these Terms excludes or limits mandatory consumer rights under applicable Lithuanian or EU law that cannot be waived by contract.

Liability

To the fullest extent permitted by mandatory law, Avena is provided on an “as available” basis for entertainment. We are not liable for indirect or consequential losses arising from use of AI outputs, except where liability cannot be limited (including death or personal injury caused by negligence, or other non-waivable liability).

Complaints and dispute resolution

For complaints, contact support@avena-ai.com. We aim to provide a detailed reasoned written response within 14 days of receiving a written consumer complaint, as required under applicable Lithuanian consumer-protection practice supervised by VVTAT. You may also contact the State Consumer Rights Protection Authority (VVTAT). The former EU ODR platform under Regulation (EU) No 524/2013 has been discontinued and is not used.

Governing law

These Terms are governed by the laws of the Republic of Lithuania, without prejudice to mandatory consumer protections that apply in your country of residence where those protections cannot be derogated from by agreement.

Changes to Terms

We may update these Terms. The current version is published at /terms. Continued use after an update constitutes acceptance of the revised Terms to the extent permitted by law.

Legal details

MB Sekmingas pirkimas Company code: 306617207 Registered office: Salininkų g. 191B, LT-02205 Vilnius, Lithuania support@avena-ai.com

Contact

For support, billing, privacy, withdrawal statements, or legal notices: support@avena-ai.com.